Based in Abu Dhabi, UAE
Open to workPrince Chakusa
Hospitality & Property Operations Leader · 350+ units · UAENow Guest Relations Supervisor at The Authors Holiday Homes, Abu Dhabi
From the front desk to leading the team, I have run 350+ holiday homes in the UAE, and I build the software that keeps them running. Every tower behind me stands for one of them.
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Career
Four companies, one direction
May 2026 to nowCurrent
Guest Relations Supervisor
The Authors Holiday Homes · Abu Dhabi, UAE
Improved the company's operating systems, giving the team clearer tools and processes.
Jan 2026 to May 2026
Guest Experience Lead
Luxury Homevy Vacation Homes · Dubai, UAE
Analysed more than 200 guest reviews to identify recurring issues and what guests value most.
Nov 2024 to Dec 2025
Customer Care Agent, promoted to Team Leader of Property Operations
Stonetree Vacation Homes · Dubai, UAE
Ensured full DTCM compliance across property listings, permits and regulatory documentation.
Jan 2023 to Oct 2024
Guest Relations Officer
Daniels Holiday Homes · Dubai, UAE
Redesigned the check-in and check-out process, raising the average guest review score by 25%.
About me
Hospitality at heart. Builder by habit.
I am Prince Chakusa, from Zimbabwe and based in Abu Dhabi.
I have worked in UAE holiday homes since 2023. I started at the front desk, checking guests in, and I have moved up to lead teams, run a portfolio of more than 350 units, and supervise guest relations.
I also build software. PaMarket, my marketplace for Zimbabwe, is live on the web, the App Store and Google Play.
I have completed a degree in computer science, and I am now studying business administration.
What drives me
- Great stays. A guest who leaves happy is the whole point of the job. I still measure my work by that.
- Fixing problems at the source. When the same problem keeps coming back, I would rather build the fix than keep working around it.
- Growing people. I enjoy coaching a team until it delivers the same standard every day.
- Building for home. PaMarket started because people in Zimbabwe needed a safer, simpler way to buy, sell and find work.
- Based in Abu Dhabi, UAE
- From Zimbabwe
- Open to roles anywhere: the UAE, the GCC, international relocation and remote
My strengths
What I bring to a team
Guest experience
From check-in to review, I know what makes a stay great.
Leadership
I have led teams of up to 12 people across concierge, maintenance and housekeeping.
Operations
DTCM compliance, SOPs, vendor SLAs, listing and rate audits, and reporting across 350+ units.
Technology
I build software and solve technical problems myself.
Learning fast
Promoted within a year, and always studying something new.
Profile at a glance
Quick answers
Prince Chakusa is a Guest Relations Supervisor at The Authors Holiday Homes in Abu Dhabi, UAE. Since 2023 he has worked across four UAE holiday home companies, from front desk guest relations to leading a team of 12 and directing day-to-day operations for more than 350 short-term rental units, including DTCM compliance, listing and rate audits, standard operating procedures and vendor SLAs, as well as guest identity verification (KYC). He also develops software: he designed and built PaMarket, a live marketplace for Zimbabwe on the web, iOS and Android. He holds an Associate of Science in Computer Science and is studying for a Bachelor of Business Administration and an AML-CFT certificate.
Who is Prince Chakusa?
Prince Chakusa is a Guest Relations Supervisor at The Authors Holiday Homes in Abu Dhabi, UAE. He works in hospitality and property operations, and he also develops software, including the PaMarket marketplace.
What does Prince Chakusa do?
He supervises the guest relations team at The Authors Holiday Homes: he makes sure every guest is looked after from arrival to departure, handles escalated guest issues, coaches the team, and has improved the company's operating systems and team management.
See his work history →Where is Prince Chakusa based?
He is based in Abu Dhabi, United Arab Emirates. He is originally from Zimbabwe.
What is Prince Chakusa's professional background?
He started in 2023 as a Guest Relations Officer at Daniels Holiday Homes in Dubai, joined Stonetree Vacation Homes as a Customer Care Agent and was promoted to Team Leader of Property Operations, led guest experience at Luxury Homevy Vacation Homes, and became Guest Relations Supervisor at The Authors Holiday Homes in May 2026.
What experience does Prince Chakusa have in hospitality operations?
At Stonetree he directed day-to-day operations for more than 350 short-term rental units, including DTCM compliance, standard operating procedures, vendor SLAs and performance reporting; standardising procedures cut annual operating costs by 15%. At Luxury Homevy he led guest experience for a 40-property portfolio, and at Daniels Holiday Homes he raised the average guest review score by 25%.
What leadership experience does Prince Chakusa have?
He led a team of 12 across concierge, maintenance and housekeeping at Stonetree, a team of 5 at Luxury Homevy, and now supervises the guest relations team at The Authors Holiday Homes. At Daniels Holiday Homes he mentored new staff, cutting onboarding time by 20%.
What technology projects has Prince Chakusa built?
PaMarket, a live marketplace and jobs board for Zimbabwe; FixHub, a maintenance ticketing tool for property managers; and this interactive portfolio, built with Next.js, TypeScript and Three.js.
See his projects →What is PaMarket?
PaMarket is an online marketplace and jobs board for Zimbabwe, live on the web, the App Store and Google Play. People use it to buy and sell across all 10 provinces, find work, buy or rent cars and discover verified businesses. Prince designed it and developed the apps (React Native and Expo), the website and the Supabase and PostgreSQL backend.
What education does Prince Chakusa have?
An Associate of Science in Computer Science from the University of the People (completed 2026), a Diploma in Business Management from Lyceum College, and CompTIA A+ Core 1. He is studying for a Bachelor of Business Administration at the University of the People.
See his education →What AML-CFT development does Prince Chakusa have?
He is studying for an AML-CFT (anti-money laundering and countering the financing of terrorism) certificate at the Emirates Institute of Finance in Abu Dhabi, which is in progress. It builds on his compliance experience in property operations, such as guest identity verification, DTCM compliance, regulatory documentation, SOPs and operational controls. He has not held an AML role.
About his AML-CFT studies →What KYC experience does Prince Chakusa have?
At Luxury Homevy Vacation Homes he verified guest identity before check-in, checking passports and Emirates IDs against booking details, flagged and escalated suspicious bookings such as name mismatches and third-party payments, and kept identity records complete and confidential. At Stonetree he made sure every guest was registered with Dubai's DTCM before check-in and tracked holiday home permits for 350+ units. He is looking for an entry-level KYC analyst or AML analyst role.
See his compliance work →Is Prince Chakusa open to new opportunities?
Yes. He is open to guest relations, guest experience, hospitality and property operations roles, entry-level KYC and AML analyst roles, and roles that bring operations and technology together. Open to roles anywhere: the UAE, the GCC, international relocation and remote.
Contact him →Explore
See the rest of my story
Available for the right team
Need an operator who can improve the system too?
I am open to guest experience, property operations and team leadership roles across the UAE, the GCC and remotely.