Education

My foundations.

Every qualification I have taken connects to the work I do. For each one, you can see the roles where I use it and how it helped me level up.

The film

Built floor by floor

Narrated, with captions. Finished qualifications are complete buildings; the ones I am studying now are still under construction.

Qualifications

What each one gave me

Associate of Science in Computer Science

University of the People

Completed 2026

Programming, systems and software development.

Where I use it

PaMarketFixHubLuxury HomevyThe Authors Holiday Homes

How it helped me level up

It turned me from someone who uses systems into someone who builds them. It is how I built PaMarket and FixHub, and why I pick up tools like Hostaway quickly.

Business Management Diploma

Lyceum College, South Africa

Completed

Planning, organising people and running operations.

Where I use it

StonetreeThe Authors Holiday Homes

How it helped me level up

It gave me the structure to plan and lead. I used it when I led a team of 12 across 350+ units at Stonetree, and I use it now as a supervisor.

CompTIA A+ Core 1

CompTIA

Completed

IT support: hardware, software, networks and troubleshooting.

Where I use it

Daniels Holiday HomesStonetreeLuxury HomevyThe Authors Holiday Homes

How it helped me level up

I can fix technical problems myself instead of waiting for help, from the digital concierge tools at the front desk to the systems my team uses every day.

Bachelor of Business Administration

University of the People

In progress

Leadership, finance, strategy and management.

Where I use it

The Authors Holiday Homes

How it helped me level up

It is building the leadership and decision-making that I use as a supervisor today, and it prepares me for management roles.

AML-CFT Certificate

Emirates Institute of Finance, Abu Dhabi

In progress

Anti-money laundering and countering the financing of terrorism: professional development, currently in progress.

Where I use it

StonetreeLuxury HomevyThe Authors Holiday Homes

How it helped me level up

It builds on the guest identity checks I ran at Luxury Homevy and the DTCM compliance work I did at Stonetree, and it prepares me for KYC and AML analyst roles.

Professional development

AML-CFT certificate: in progress

Emirates Institute of Finance, Abu Dhabi

In progress

Anti-money laundering (AML) and countering the financing of terrorism (CFT): customer due diligence, recognising suspicious activity, record keeping and reporting obligations.

I am studying for an AML-CFT certificate at the Emirates Institute of Finance in Abu Dhabi to build on the compliance side of my operations work: verifying guest identity, spotting and escalating red flags, regulatory documentation, operational controls and record keeping. My goal is an entry-level KYC or AML analyst role.

Experience it builds on

Guest identity verification (KYC) and record keeping
Flagging and escalating suspicious bookings
DTCM compliance and regulatory documentation
SOPs and operational controls
SLA monitoring and reporting
Audits, inspections and risk awareness

The certificate is still in progress. It is professional development alongside my hospitality career; I have not held an AML role.

See my compliance work →Read my full CV